360 Hospitality Solutions, was launched in January 2023, as the brainchild of four highly successful Quality Assurance Assessor’s operating in the Hospitality and Tourism Industry. Antoine Lombard, Franco Angileri, Heather Nel and Mark Goveia. The skills and expertise vary, and this is why we are a formidable team.
One of the most important key elements in any business toolbox is consumer feedback via online reviews, surveys, and feedback. Consumer experiences represents a critical set of KPI’s (Key Performance Indicator’s) in your business and because they help determine whether consumers like your product and / or service, whether they are likely to use your company again and whether they will refer people to make use of your company.
All 360 Hospitality Solutions clients will be provided with the technical ability to gain insight into all customer experiences, respond when required and benchmark themselves against their competitors.
360 Hospitality Solutions has a formidable team in the four directors, Mark Goveia, Antoine Lombard, Franco Angileri and Heather Nel. Together the team have collectively 80 years of experience in the Tourism and Hospitality Industry.
We stand apart with a profound understanding of hospitality’s inner workings, engaging with key players from accommodation, restaurants, tourist activities and product and service providers to the industry.
Our Vision, MIssion and Objectives
The vision and purpose of the company is to recognize and improve the quality of facilities, product, and services of all members in the hospitality and tourism industry for the benefit of the consumer.
360 Hospitality Solutions aims to create a total quality management system, integrating various online feedback channels of our client’s consumer experiences within the hospitality and tourism industry.
Provide clients with a digital platform which integrates all online reviews, questionnaires, surveys, and consumer experiences.
- To analyze all this analytical data to provide a comprehensive report that will provide solutions to improve our clients’ customer experiences.
- Provide a credible consumer driven rating system.
- To include all sectors supporting the hospitality and tourism industry.
- To offer an online Hospitality and Tourism Suppliers Verification Platform.
- To offer Consulting Services to the Hospitality and Tourism Industry.
ASSOCIATIONS WE ARE MEMBERS OF